Refund Policy

RETURNS

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Our policy is pretty straightforward. There is a timeframe, and only certain products can be refunded. 

Timeframe is 30 days.

If 30 days have passed since your purchase, unfortunately, we can’t offer a refund or exchange.

Returnable Items:

Only 4 Seasons in 4 Weeks items that were shipped from the publisher. 

The Book: 4 Seasons in 4 Weeks

The Bundle: Book, Tracking Journal, and Tracking magnet

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

>>You will be responsible for return shipping (we pay the shipping when you purchase it).

NON-RETURNABLE ITEMS:

Merch, such as t-shirts, mugs, and totes. These are printed when you purchase them and are sent from the merch printer. We can't return it to them. Please do not send your purchase back to the manufacturer.

Please be sure to check sizing, etc., before purchasing.

Additional non-returnable items:

• Sale items 
• Gift cards
• Downloadable digital products
• Some health and personal care items

To complete your return, please contact us at hello@suzmcq.store with your request, proof of purchase, and the reason for the return. We do not issue refunds or accept returns for items you received as gifts.

Refunds (if applicable)
Once we've corresponded and your return is received and inspected, we will email you to confirm receipt of your returned item. 

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We'll let you know when you should expect to see it.

Late or missing refunds (if applicable)
If your refund has not been received within the days specified, please do the following: 

• Check your bank account again.
  - Contact your credit card company (it may take some time before your refund is officially posted).
  - Next, contact your bank (they often have their own processing time before a refund is posted).
• If you’ve done all of this and you still haven't received your refund, please contact us at hello@suz.mcq.store

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@suzmcq.store and we'll provide return instructions. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.